General No-Refund Policy for Services

Payments for custom or professional services are generally non-refundable after work has started, resources have been reserved, access has been provisioned or third-party costs have been incurred. Our team works according to the client’s selected design, approved scope, demo, proposal or written instructions.

Where ready demos or reference designs are available, customers should review and select the preferred design before approving the project. Once a selected design or approved scope is put into production, dissatisfaction based only on a later change of preference does not create an automatic right to a refund.

Website Design, Development and Landing Pages

Advance payments, booking amounts, milestone payments and charges for completed work are non-refundable once planning, design, development, content placement, coding, configuration or consultation has begun.

Revisions are provided only according to the agreed scope, package or proposal. A completely new design direction, additional functionality or work outside the approved scope may require additional payment.

If a cancellation request is received before any work begins and before any third-party expense is incurred, it may be reviewed at our sole discretion. Any approved amount may be reduced by consultation fees, administrative charges, payment-gateway charges and other costs already incurred.

Domain Registration, Transfer and Renewal

Domain registrations, renewals, transfers, redemption fees, WHOIS/privacy services, premium domains and registry-related charges are non-refundable once an order has been submitted or completed. Domain availability is not guaranteed until registration is successfully confirmed by the registrar or registry.

A spelling error, incorrect domain selection or change of preference after registration does not qualify for a refund because domain transactions generally cannot be reversed.

Web Hosting, Servers, SSL and Licences

Setup charges, migrations, VPS or dedicated server services, control-panel licences, premium SSL certificates, backup services, security services, IP addresses and other third-party licences are non-refundable once provisioned.

Shared hosting refund eligibility, if offered for a particular plan, will be stated clearly on that plan or invoice. No refund is available for accounts suspended or terminated for spam, phishing, malware, illegal content, copyright violations, resource abuse, non-payment or any other breach of our Terms and Conditions or Acceptable Use requirements.

Digital Marketing, SEO and Advertising

Fees for Google Ads, Meta Ads, Facebook Ads, Instagram Ads, Snapchat Ads, campaign setup, management, creative work, tracking, consultation, reporting, SEO and optimisation are non-refundable after work begins.

Advertising budget paid directly or indirectly to Google, Meta, Snapchat or another platform is governed by that platform and cannot be refunded by Web Senso Enterprises. We do not guarantee a particular number of leads, sales, rankings, approvals, clicks, impressions or return on investment.

Client Delay, Inactivity and Abandoned Projects

No refund is available where a project is delayed because the client fails to provide content, images, approvals, credentials, access, feedback, payments or other required material. Projects inactive for an extended period may be placed on hold or treated as abandoned. Restarting an inactive project may require a revised schedule and additional charges.

Duplicate or Incorrect Payments

A verified duplicate payment or clearly incorrect payment may be refunded to the original payment method after reconciliation. Payment-gateway, bank and settlement timelines may apply.

Service Failure Caused by Us

If Web Senso Enterprises is unable to begin or provide a paid service for reasons entirely within our control, we may offer an appropriate remedy, service credit or refund after reviewing the circumstances. This does not apply to third-party outages, registrar decisions, advertising-platform policies, force majeure events, client-side issues or breaches of these terms.

Requesting a Review

To request a review, email info@websenso.in with your name, order or invoice number, payment details and a clear explanation. Any exception or approved refund must be confirmed by Web Senso Enterprises in writing.